Car rental in Thessaloniki is the most practical solution for getting around the city, attending business meetings, or taking trips to Halkidiki. But what happens if the rental vehicle breaks down? There is no need to panic. With the right guidance and a reliable partner, the issue can be resolved quickly and without hassle. In the guide below, you will find all the steps you need to follow, especially designed for AtMOTION customers.
Step 1: Stop safely and protect passengers & vehicle
As soon as you notice the breakdown:
- Park in a safe place.
- Turn on the hazard lights.
- Place a warning triangle, if required.
Safety comes before any other action, whether you are in the center of Thessaloniki or on the ring road.
Step 2: Contact AtMOTION immediately
The most important step is to contact the rental company immediately. AtMOTION offers 24-hour roadside assistance and phone support, so you can be guided properly from the very first moment.
👉 Do not call a repair shop on your own and do not take any action without instructions.
Step 3: Do not proceed with any repair without approval
Even a “simple” breakdown may affect the insurance coverage. At AtMOTION, we:
- assess the incident,
- arrange technical inspection or towing,
- and inform you about the next steps.
This way, you avoid unnecessary costs and misunderstandings.
Step 4: Vehicle replacement (where required)
In case of a serious breakdown or immobilization, AtMOTION makes every possible effort to replace the vehicle, subject to availability. This means your trip or work can continue with the least possible delay — something especially important for business travel in Thessaloniki.
Step 5: Understand the insurance coverage
Proper information before and during the rental is essential. In general:
- Mechanical breakdowns are covered by the company.
- Damage caused by misuse, wrong fuel, or traffic violations is not covered.
- Following the instructions ensures your full support.
Why choosing the right company matters in car rental Thessaloniki
Not all companies are the same. At AtMOTION, we place emphasis on:
- transparent terms,
- 24/7 roadside assistance,
- and immediate support in case of a breakdown.
That way, an unexpected issue does not turn into a wasted day.
Frequently Asked Questions (Q&A)
What should I do if the rental car breaks down in Thessaloniki?
Stop safely and contact AtMOTION immediately. Our team will take care of the entire process.
Do I have to pay anything in case of a mechanical breakdown?
No, as long as it is a normal mechanical breakdown and not damage caused by misuse or violation of the terms.
Is a replacement car provided?
Yes, in serious cases, an effort is made to replace the vehicle, depending on availability.
Can I call my own repair shop?
No. Any action must be taken only after coordination with AtMOTION, so that the coverage remains valid.
Conclusion
A breakdown in a rental car does not have to cause stress. With the right steps, calm thinking, and the support of AtMOTION, your car rental experience in Thessaloniki remains safe and reliable until the very end.
👉 Contact with us so we can recommend the ideal rental solution for you and help you drive with complete peace of mind.
